The role of the York Building Services janitorial program is to provide a clean, safe and healthy indoor environment. The success of our program is founded on a dedication to quality, efficiency and overall customer satisfaction.

 

Our commitment to excellence has aligned us with ISSA, the leading resource for the building service industry, and their Cleaning Industry Management Standard (CIMS). York Building Services is currently a candidate for this certification, with expectations of completing the requirements and third-party assessment with honors by spring of 2012.
 
The CIMS certification requirements are now our blueprint for the continual development of our company into a customer-centered, quality organization. The five (5) facets of the certification: Quality System; Service Delivery; Human Resources; Health, Safety and Environmental Stewardship; and Management Commitment.
 
For more information on CIMS, please see “CIMS Certification”
York Building Services implements a software based, mobile inspection system called CleanTelligent to perform inspections, log and document performance, which we review to address service issues and track service trends and identify improvement opportunities. This process allows for consistent results and ensures we deliver the same end product and experience to our clients on a daily basis.

 

 
Additionally, the CleanTelligent program allows for direct client communication, where our client can submit work orders, schedule changes or service issues directly through an online portal and this communication is immediately dispatched to the responsible operations management for review. All communication is logged and reported, which contributes to the metric by which we measure our accountability and responsiveness.
 
The use of this technology allows us to maintain open communication and consistency in our services. York Building Services, Inc. compliments this professional program with the added benefit of the collective experience of its senior management team, having successfully implemented similar programs to various commercial, industrial and educational facilities and institutions.